Terms and Conditions

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the Mundo Pixar Experience website or attend one of our exhibitions. Your privacy is important to us, and we are committed to handling your data responsibly, transparently, and in accordance with applicable privacy laws.

1. Who We Are

The Mundo Pixar Experience is produced and operated by Golden Peak Live Entertainment, in collaboration with local partners and licensed by The Walt Disney Company and Pixar Animation Studios. If you have any questions about this policy, you can contact us at: privacy@mundopixar.com

2. Information We Collect

We may collect and process the following types of personal information:

Contact Data: name, email address, phone number

Ticketing Data: booking details, event attendance, purchase history

Device & Usage Data: browser type, IP address, pages visited, cookies

Marketing Preferences: opt-ins, language, location

Social Media Interactions: if you engage with our content or ads

3. How We Use Your Information

We use your information to:

Process and manage ticket purchases

Send event updates, confirmations, and reminders

Improve the website, services, and customer support

Run analytics and measure marketing performance

Comply with legal obligations

We will only process your personal data when we have a lawful basis to do so.

4. Cookies and Tracking

We use cookies and similar technologies to provide a better experience and understand how visitors interact with our site. You may accept or reject all cookies (except those strictly necessary) via our cookie banner.

For more details, please refer to our [Cookie Policy].

5. Sharing Your Data

We may share your information with:

Authorized service providers (e.g., ticketing platforms, analytics tools)

Legal authorities when required by law

The Walt Disney Company, only for purposes strictly related to licensing and content protection

Local partners only where necessary to operate the exhibition in your city

We never sell your personal data.

6. International Data Transfers

If you are visiting from outside the country where our servers are hosted, your data may be transferred internationally. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses under GDPR).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, update, or delete your personal data

Object to or restrict certain processing

Withdraw consent at any time

File a complaint with a data protection authority

To exercise your rights, please contact: privacy@mundopixar.com

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements.

9. Children's Privacy

Our website and marketing are intended for parents and adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EU) without parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when it was last revised. We encourage you to review it regularly.