Terms and Conditions
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the Mundo Pixar Experience website or attend one of our exhibitions. Your privacy is important to us, and we are committed to handling your data responsibly, transparently, and in accordance with applicable privacy laws.
1. Who We Are
The Mundo Pixar Experience is produced and operated by Golden Peak Live Entertainment, in collaboration with local partners and licensed by The Walt Disney Company and Pixar Animation Studios. If you have any questions about this policy, you can contact us at: privacy@mundopixar.com
2. Information We Collect
We may collect and process the following types of personal information:
Contact Data: name, email address, phone number
Ticketing Data: booking details, event attendance, purchase history
Device & Usage Data: browser type, IP address, pages visited, cookies
Marketing Preferences: opt-ins, language, location
Social Media Interactions: if you engage with our content or ads
3. How We Use Your Information
We use your information to:
Process and manage ticket purchases
Send event updates, confirmations, and reminders
Improve the website, services, and customer support
Run analytics and measure marketing performance
Comply with legal obligations
We will only process your personal data when we have a lawful basis to do so.
4. Cookies and Tracking
We use cookies and similar technologies to provide a better experience and understand how visitors interact with our site. You may accept or reject all cookies (except those strictly necessary) via our cookie banner.
For more details, please refer to our [Cookie Policy].
5. Sharing Your Data
We may share your information with:
Authorized service providers (e.g., ticketing platforms, analytics tools)
Legal authorities when required by law
The Walt Disney Company, only for purposes strictly related to licensing and content protection
Local partners only where necessary to operate the exhibition in your city
We never sell your personal data.
6. International Data Transfers
If you are visiting from outside the country where our servers are hosted, your data may be transferred internationally. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses under GDPR).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal data
Object to or restrict certain processing
Withdraw consent at any time
File a complaint with a data protection authority
To exercise your rights, please contact: privacy@mundopixar.com
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements.
9. Children's Privacy
Our website and marketing are intended for parents and adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EU) without parental consent.
10. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when it was last revised. We encourage you to review it regularly.